207 South 13th Avenue • PO Box 850 • Humboldt, TN 38343
(731) 784-9212 (Phone) • (731) 784-4504 (Fax)
© copyright 2021 Humboldt Utilities
Site by: Younger Associates
Humboldt Utilities (HU) requires each prospective Customer desiring utility service to complete the following before service is connected.
A deposit or suitable guarantee may be required of any Customer before utility service is supplied. Interest is accrued monthly and paid annually as a credit to accounts receivable in May based on current interest rates on passbook savings accounts. The deposit balance including earned interest as well as the adequacy of such deposit shall be subject to review by Customer and Humboldt Utilities. Upon termination of service, the deposit will be applied against unpaid bills of Customer, and if any balance remains after such application is made, said balance shall be refunded to Customer.
| Service Type | Deposit Amount | Service Charge |
|---|---|---|
| Pay-UR-Way | No Deposit | $10 Electric $10 Water $10 Gas |
| Standard | Minimum Deposit: Electric = $150 Water = $50 Gas = $100 Total = $300 |
$10 Electric $10 Water $10 Gas |
| Temporary Construction | Minimum Deposit: Electric = $75 Water = $25 Gas = $50 Total = $150 |
$10 Electric $10 Water $10 Gas |
| Service Type | Service Charge |
|---|---|
| Pay-UR-Way | $10 Electric $10 Water $10 Gas |
| Standard | $10 Electric $10 Water $10 Gas |
| Service Type | Deposit Amount | Service Charge |
|---|---|---|
| Pay-UR-Way | No Deposit | $10 Electric $10 Water $10 Gas |
| Standard | Minimum Deposit: Electric = $150 Water = $50 Gas = $100 Total = $300 |
$10 Electric $10 Water $10 Gas |
| Temporary Construction | Minimum Deposit: Electric = $75 Water = $25 Gas = $50 Total = $150 |
$10 Electric $10 Water $10 Gas |
| Service Type | Service Charge |
|---|---|
| Pay-UR-Way | $10 Electric $10 Water $10 Gas |
| Standard | $10 Electric $10 Water $10 Gas |
If a customer’s service is disconnected for non-payment, a $25 additional deposit is required, as well as a $30 reconnect fee. The $25 additional deposit will be held with any other deposits in the customer’s name, with current HU’s passbook savings account interest rates applied. After business hours, the reconnect fee will be $40 for reconnection.
If a Standard Commercial Customer’s Service is disconnected for non-payment, a $50 additional deposit is required, as well as a $30 reconnect fee. The $50 additional deposit will be held with any other deposits in the customer’s name, with current HU’s passbook savings account interest rates applied. After business hours, the reconnect fee will be $40.
Returned Checks, ACH, or Credit / Debit card payments:
Interest Paid on Deposit:
Interest will be paid on active deposits based on the following criteria:
The point of delivery is the point, as designated by HU, on the Customer’s premises where utilities are to be delivered to the building or premises. All wiring and equipment beyond this point of delivery shall be provided and maintained by the Customer at no expense to HU.
All wiring of the Customer must conform to HU’s requirements and accepted modern standards, as exemplified by the requirements of the National Electrical Safety Code and the National Electrical Code.
HU shall have the right, but shall not be obligated, to inspect any installation before utilities are introduced or at any later time, and reserves the right to reject any wiring/plumbing or appliances not in accordance with HU’s standards; but such inspection or failure to inspect or reject shall not render HU liable or responsible for any loss or damage resulting from defects in the installation, wiring/plumbing, or appliances, or from violation of HU’s rules, or from accidents which may occur upon Customer’s premises.
The furnishings of underground distribution and service facilities to customers and/or developers will be in accordance with HU’s standard policies for such installations. A statement of these policies is available upon request to HU.
All meters, service connections, and other equipment furnished by HU shall be and remain, the property of HU. Customer shall provide a space for and exercise proper care to protect the property of HU on its premises, and, in the event of loss or damage to HU’s property arising from neglect of Customer to care for same, the cost of the necessary repairs or replacements shall be paid by Customer.
HU’s identified employees shall have access to the Customer’s premises at all reasonable times for the purpose of reading meters, testing, repairing, removing, or exchanging any or all equipment belonging to HU.
Bills will be rendered monthly and shall be paid at the HU office or other methods designated by HU. Failure to receive bill will not release Customer from payment obligation. Net payment period is a minimum of fifteen (15) days after the Billing Date. Should bills not be paid by the due date specified on the bill, HU may at any time thereafter discontinue service. Bills paid on or before the final date of payment shall be payable at the net rates, but thereafter, penalties will be added for all past due balances at the rate of 5% for the first $250.00 of the past due balance plus 1% of the remaining past due balance over $250.00 as provided in the Schedule of Rates and Charges. Should the final date for payment of the bill at the net rates fall on a weekend or holiday, the next business day next following the final date will be held as a day of grace for delivery of payment. Net rate remittances received by mail after the time limit for payment of said net rates will be accepted by HU if the incoming envelope bears the United States Post Office date stamp of the final date for payment of the net amount or any date prior thereto.
If a customer’s bill becomes past due and the customer is unable to pay the total balance due but wishes to retain services, the customer must agree to the following arrangements:
This arrangement covers only the bill which is presently due. Separate arrangements must be made for any subsequent bills which may become past due. Only two (2) partial-pay arrangements will be allowed during a twelve (12) month period. Customers who wish to retain services after the maximum allowed two (2) partial-pay arrangements can do so by participating in the Pay-UR-Way program.
Should the customer fail to fulfill the terms of the agreement, the entire amount will be due immediately or services will be terminated. Exceptions to this arrangement will only be granted under the Medical Hardship section of this document or an exception approved by a Customer Review Committee consisting of three people:
This committee will determine the eligibility of the customer for any special arrangements to pay. If such a special arrangement is granted, the Committee will determine the schedule of payments and the method of handling subsequent bills which the customer will receive. As always, failure to meet the requirements of this arrangement will result in the entire balance becoming due immediately and the possible termination of service.
HU offers a Pay-UR-Way program for those customers who prefer to purchase/pay for utilities in advance. Pay-UR-Way allows customers to structure payments in a way that best fits their needs. Customers electing to participate in Pay-UR-Way are required to remain in the program for six (6) months. After that period, customers may choose to return to the Standard billing method by agreeing to a soft credit check and paying a deposit. Customers who are required to participate in Pay-UR-Way due to disconnection of service for non-payment are required to remain on Pay-UR-Way until service is disconnected by customer request. To begin Pay-UR-Way, the customer must pay a $10 per service per meter + $70 minimum that is credited to the customer’s account for future utility use. Once established, customers should pay a $30 minimum payment on Pay-UR-Way.
For instances where a customer has a past due bill, customers may elect one of the following options:
HU may refuse to connect or may discontinue service for the violation of any of its Rules and Regulations, or for violation of any of the provisions of the Schedule of Rates and Charges, or for violation of the application of Customer or contract with Customer. HU may discontinue service to Customer for the theft of current or the appearance of current theft devices on the premises of Customer. The discontinuance of service by HU for any causes as stated in this rule does not release Customer from the obligation to HU for the payment of minimum bills as specified in application of Customer or contract with Customer.
Termination of Service for non-payment of utility bills will occur based on the following guidelines:
Whenever service has been discontinued by HU, as provided above, current Reconnect Fees and/or Collection Fees apply.
Customers who have fulfilled their contract terms and wish to discontinue service must give at least thirty (30) days written notice to that effect, unless contract specifies otherwise. Notice to discontinue service prior to expiration of contract term will not relieve Customer from any minimum or guaranteed payment under any contract or rate.
Customers requiring service on a temporary basis may be required by HU to pay all costs for connection and disconnection incidental to the supplying and removing of service. This rule applies to circuses, carnivals, fairs, temporary construction, and the like.
HU will use reasonable diligence in supplying utility service, but shall not be liable for breach of contract in the event of, or for loss, injury, or damage to persons or property resulting from interruptions in service, excessive or inadequate voltage, single-phasing, or otherwise unsatisfactory service (including natural gas, water, and wastewater), whether or not caused by negligence.
In the event of an emergency or other condition causing a shortage in the amount of utilities for HU to meet the demand on its system, HU may, by an allocation method deemed equitable by HU, fix the amount of utilities to be made available for use by Customer and/or may otherwise restrict the time during which Customer may make use of utilities and the uses which Customer may make of utilities. If such actions become necessary, the Customer may request a variance because of unusual circumstances including matters adversely affecting public health, safety and welfare. If Customers fail to comply with such allocation or restriction, HU may take such remedial actions as it deems appropriate under the circumstances including temporarily disconnecting service and charging additional amounts because of the excess use of utilities. The provisions of the Section entitled Interruption of Service of this Schedule of Rules and Regulations are applicable to any such allocation or restriction.
Electric service must not be used in such a manner as to cause unusual fluctuations or disturbances to HU’s system. HU may require the Customer, at his own expense, to install suitable apparatus which will reasonably limit such fluctuations.
The service connection, transformers, meters, and equipment supplied by HU for each Customer have definite capacity, and no addition to the equipment or load connected thereto will be allowed except by consent of HU. Failure to give notice of additions or changes in load, and to obtain HU’s consent for same, shall render Customer liable for any damage to any of HU’s lines or equipment caused by the additional or changed installation.
All purchased electric service (other than emergency or standby service) used on the premises of Customer shall be supplied exclusively by HU, and Customer shall not, directly or indirectly, sell, sublet, assign, or otherwise dispose of the electric service or any part thereof without special contract agreements with HU.
Customer shall notify HU immediately should the service be unsatisfactory for any reason, or should there be any defects, trouble, or accidents affecting the supply of utilities. Such notices, if verbal, should be confirmed in writing.
Customer shall pay the cost of any special installation necessary to meet any particular requirements for service at other than standard voltages, or for the supply of closer voltage regulation than required by standard practice.
HU will, at its own expense, make periodical tests and inspections of its meters in order to maintain a high standard of accuracy. HU will make additional tests or inspections of its meters at the request of the Customer. If tests made at the Customer’s request show that the meter is accurate within two percent (2%), slow or fast, no adjustment will be made in the Customer’s bill, and current Meter Test Fees will apply. In case the test shows the meter to be in excess of two percent (2%), fast or slow, an adjustment shall be made in the Customer’s bill over a period of not over thirty (30) days prior to the date of such test, and cost of making test shall be borne by HU.
HU shall, at the request of the Customer, relocate or change existing HU-owned equipment. Customer shall reimburse HU for such changes at actual cost including appropriate overheads.
The demand charges and the blocks in the energy charges set forth in the rate schedules are based on billing periods of approximately one month. In the case of the first billing of new accounts (temporary service, cotton gins, and other seasonal customers excepted) and final billings of all accounts (temporary service excepted) where the period covered by the billing involves fractions of a month, the demand charges and the blocks of the energy charge will be adjusted to a basis proportionate with the period of time during which service is extended.
Although the customer is responsible for all water usage through the meter regardless of the circumstances, HU recognizes that unusual circumstances may occur which are not necessarily the result of carelessness or negligence on the part of the customer. When these situations occur, HU will adjust the water/sewer bill using the following guidelines:
Upon application for service, customers will be provided information on rates and the Schedule of Rules and Regulations. At the customer’s request, HU will make available a customer’s utility consumption data for the prior 12-month period or information concerning deposit with accrued interest. Customers may also register for Web Access which provides customer access via web or mobile device to account information including usage history and bill payments.
Current month’s retail rates and information are available on HU’s website at www.humboldtutilities.com. All retail rate actions initiated by HU shall be communicated to customers by a public statement issued through print media or electronic media.
This Schedule of Rules and Regulations is a part of all contracts for receiving utility service from HU, and applies to all services received from HU, whether the service is based upon contract, agreement, signed application, or otherwise. A copy of this schedule, together with a copy of HU’s Schedule of Rates and Charges, shall be kept open to inspection at the HU office located at 207 South 13th Ave., Humboldt, TN, and on HU’s website at www.humboldtutilities.com. Copies are also made available upon the Customer’s request.
These Rules and Regulations may be revised, amended, supplemented, or otherwise changed from time to time, without notice. Such changes, when effective, shall have the same force as the present Rules and Regulations.
In case of conflict between any provision of any rate schedule and the Schedule of Rules and Regulations, the rate schedule shall apply.
Humboldt Utilities does not discriminate against or deny service to a person based on race, color or national origin.
207 South 13th Avenue • PO Box 850 • Humboldt, TN 38343
(731) 784-9212 (Phone) • (731) 784-4504 (Fax)
© copyright 2021 Humboldt Utilities
Site by: Younger Associates